Responsible Gaming
Gaming Should Be Entertainment
At Grosvenor Casino, we believe that gambling should only ever be considered as a form of entertainment, not as a way to earn money or solve financial problems. While we offer exciting gaming experiences, it's important to approach gambling responsibly and within your means.
Set a budget you can afford to lose, stick to it, and never gamble with money intended for essential expenses such as rent, utilities, or food.
Age Verification
Gambling is only available to those aged 18 years and over in the United Kingdom. We are committed to preventing underage gambling and will always request proof of age during registration and at physical venues.
If you are under 18, please do not attempt to gamble. If you are aware of a minor gambling, please report it to the relevant authorities.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. If you recognise any of the following signs in yourself or someone you know, please seek help immediately:
- Chasing losses by gambling more to try to recover money lost
- Hiding gambling activity or lying about the time and money spent gambling
- Feeling anxious, irritable, or restless when not gambling
- Gambling with increasing amounts of money to achieve the same excitement
- Neglecting family, friends, work, or education due to gambling
- Using gambling to escape problems or relieve stress
- Borrowing money to fund gambling activities
- Experiencing financial difficulties as a result of gambling
- Failed attempts to reduce or stop gambling
- Gambling affecting your physical or mental health
Self-Help Tools & Features
Grosvenor Casino provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit over a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose over a specified period
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent
- Time-Out: Temporarily restrict access to your account for a period you choose
- Self-Exclusion: Permanently close your account if you feel unable to control your gambling
These tools are available through your account settings. We encourage you to use them as part of your responsible gaming strategy.
Support & Help Organizations
If you or someone you know is struggling with gambling, professional support is available:
United Kingdom
- GamCare – Free, confidential support and counselling for problem gambling
www.gamcare.org.uk
Telephone: 0808 8020 133 (Free and confidential) - GamStop – National self-exclusion scheme for online gambling
www.gamstop.co.uk - National Problem Gambling Clinic – NHS specialist treatment service
Telephone: 020 7054 2000
Other Countries
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
Need Help?
If you are experiencing problems with gambling, please reach out for support today. There is no shame in asking for help, and professional support services are available free of charge.
Contact GamCare on 0808 8020 133 or visit www.gamcare.org.uk to speak with a trained adviser.
Remember: help is available, and recovery is possible.